This Generation Services -> ICT support

Support is a key component of any IT solution. It doesn't matter how well a product is setup, or installed. However many precautions you take. At some point, you will have problems with your systems.

We take a very honest approach to support issues - if we don't know what the problem is, we'll say so, and then we'll go and find out how to solve it for you.
Support is provided in three ways; over the telephone and e-mail, where our engineers are available to speak to 24-hours a day. We often set up remote access solutions, so that we can dial-in to your system, and take control of your computer systems. This lets us get a more in-depth look at complicated problems, without you incurring the cost of an on-site visit. The last and final resort is an on-site visit, if the problem cannot be solved any other way, or your company prefers to 'see' a person, rather than just 'hear a voice'.

We will always assign your company a particular contact, or set of contacts at cantyco. You'll always talk to someone who knows your business, and more importantly knows you.

Maintenance contracts are available, so we can support your systems at a fixed cost throughout the year. No matter how many call-outs you have, or whatever labour time you incur, you will still be charged the capped fee. Some clients prefer this approach, some don't - for this reason we give you the choice.

For further information on our many support service options please either telephone or e-mail us now.